Managing Your Tesla Energy System
If you have received permission to operate (PTO) from your utility and have safely turned on your system, contact the Customer Support team through the Tesla app by following these steps:
- In the Tesla app, tap ‘Support’ at the bottom of your energy system home screen.
- On the bottom of the Support screen, tap the button to contact support.
- Select your topic or issue and follow the prompts.
If your system was installed directly by Tesla, you will be connected to a Customer Support agent, if available, or be prompted to send an email. An agent will follow up with an email or phone call.
If your system was installed by a third-party installer, the contact information of your installer will be displayed. Get in touch with your installer to get your concern resolved.
Note: If your system was installed by a third-party installer, you must have Tesla app version 4.21.0 or higher to access this feature.